Refund policy

Because most Colorado Custom Prints items are made to order, custom products are generally final sale after proof approval and production has started.

Please contact Colorado Custom Prints within 7 days of delivery or pickup if there is a production error, wrong item, material defect, damaged shipment, or other quality concern. Include the order number and clear photos of the issue.

When a verified production issue is confirmed, Colorado Custom Prints may offer a remake, repair, replacement, store credit, or refund depending on the item and issue.

Artwork, spelling, layout, color, size, and placement should be reviewed carefully during the proof step. Once a proof is approved, customer-approved details are not usually eligible for refund unless there is a separate production error.

Screen colors, garment colors, engraving tones, sublimation colors, UV print colors, and 3D print colors can vary by display, material, lighting, and production method. A proof is used for layout and content approval, not an exact screen-to-product color guarantee.

Orders may be cancelled before artwork review or material ordering begins. After materials are ordered, artwork is prepared, or production starts, cancellation may not be available or may be limited to a partial refund.

Customer-supplied goods are reviewed by quote first. Printing, engraving, pressing, cutting, or testing on customer-supplied items can carry risk. Colorado Custom Prints may decline customer-supplied items or require written approval before attempting the work.